TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Average Score (420 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2023
WHEN I LEFT MONDAY 7/28 FROM AN OIL CHANGE, MY WHOLE BOTTOM FELL OUT FROM MY CAR ON THE ROAD BY WALMART. I CALLED THEM AT 5:40PM AND THE SERVICE DEPARTMENT HAD ALREADY SHUT THEIR PHOES OFF FOR THE DAY. I DROVE BACK TO THE DEALERSHIP AND THEY ATTACHED IT. THE GUY I SOPKE WITH SAID THEY MUST NOT HAVE CLAMPED IT BACK PROPERLY. HE TOLD ME ONE PEICE WAS BROKEN BUT THAT WAS IT. MY HUSBAND LOOKED WHEN I GOT HOME AND SAID MORE WAS BROKEN OFF. MY HUSBAND CALLED AND LEFT A MESSAGE FOR THE SERVICE MANAGER TO CALL HIM ON 7/29 AND STILL WAITING ON THAT CALL AS OF TODAY 7/30. I PAY DEAR FOR MY CAR; I WANT IT TO BE TAKEN CARE OF WHEN IT IS IN YOUR SHOP OR A LEAST A PHONE CALL BACK!!! I WAS SUPER NICE THAT DAY BUT THE MORE WE WAIT ON A CALL THE MORE I FEEL LIKE VW DOESNT CARE ABOUT YOU OR THE VEHICLE.
TYPE:ServiceMODEL:TaosYEAR:2024
Jessie who helped me that day was great
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:Golf GTIYEAR:2022
TYPE:SalesMODEL:JettaYEAR:2025
The vehicles basically sell themselves with the safety features alone but the process itself was seamless and enjoyable!! Ken Roberts is the best!
TYPE:ServiceMODEL:AtlasYEAR:2022
I had an appt at 3. Didn't get done until 4:45 for a simple oil change
TYPE:ServiceMODEL:JettaYEAR:2023
Friendly service tech. Got the job done.
TYPE:ServiceMODEL:JettaYEAR:2019
Very kind. And explained everything so i could understand
TYPE:ServiceMODEL:PassatYEAR:2020